Privacy Policy

Privacy Policy

This privacy notice for DigitalCue LLC (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

• Visit our website at https://digitalcue.io, or any website of ours that links to this privacy notice.
• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at support@digitalcue.io.

Summary of Key Points

1. What Information Do We Collect?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. Personal information may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Job titles
• Contact preferences
• Billing addresses
• Debit or credit card numbers
• Contact or authentication data
• Passwords
• Usernames

Sensitive Information: We do not process sensitive information.

Social Media Login Data: We may provide you with the option to register with us using your existing social media account details, such as Facebook, Twitter, or other social media accounts. If you choose to register this way, we will collect the information described in the section titled “How Do We Handle Your Social Logins?” below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

In short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

The information we collect may include:

• Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
• Device Data: Information about your computer, phone, tablet, or other device used to access the Services.
• Location Data: Information about your device’s location, which may be precise or imprecise depending on the type and settings of your device.

Information collected from other sources

In short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

To enhance our ability to provide relevant marketing, offers, and services to you and to update our records, we may obtain information about you from public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties.

This information may include mailing addresses, job titles, email addresses, phone numbers, intent data, IP addresses, social media profiles, social media URLs, and custom profiles for purposes of targeted advertising and event promotion.

2. How Do We Process Your Information?

In short: We process your information to provide, improve, and administer our Services, communicate with you, provide security and fraud prevention, comply with law, and for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries and offer support.
• To send administrative information to you.
• To fulfill and manage your orders, payments, returns, and exchanges.
• To enable user-to-user communications, where applicable.
• To request feedback.
• To send marketing and promotional communications.
• To deliver targeted advertising.
• To protect our Services, including fraud monitoring and prevention.
• To identify usage trends.
• To determine the effectiveness of our marketing and promotional campaigns.
• To save or protect an individual’s vital interest.

3. What Legal Bases Do We Rely On to Process Your Information?

In short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.

If you are located in the EU or UK, this section applies to you. We may rely on the following legal bases to process your personal information:

• Consent: We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
• Performance of a Contract: We may process your personal information when necessary to fulfill our contractual obligations to you.
• Legitimate Interests: We may process your information when reasonably necessary to achieve our legitimate business interests, provided those interests do not outweigh your rights and freedoms.
• Legal Obligations: We may process your information where necessary for compliance with our legal obligations.
• Vital Interests: We may process your information where necessary to protect your vital interests or the vital interests of another person.

4. When and With Whom Do We Share Your Personal Information?

In short: We may share information in specific situations and with certain categories of third parties.

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

The categories of third parties with whom we may share personal information include:

• Ad Networks
• Affiliate Marketing Programs
• Cloud Computing Services
• Communication and Collaboration Tools
• Data Analytics Services
• Data Storage Service Providers
• Finance and Accounting Tools
• Order Fulfillment Service Providers
• Payment Processors
• Performance Monitoring Tools
• Product Engineering and Design Tools
• Retargeting Platforms
• Sales and Marketing Tools
• Social Networks
• Testing Tools
• Website Hosting Service Providers

We may also share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business to another company.

5. What Is Our Stance on Third-Party Websites?

In short: We are not responsible for the safety of information you share with third parties that we may link to or that advertise on our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us. We do not guarantee these third parties and will not be liable for any loss or damage caused by use of third-party websites, services, or applications.

Any data collected by third parties is not covered by this privacy notice. We encourage you to review the privacy policies of such third parties and contact them directly with questions.

6. Do We Use Cookies and Other Tracking Technologies?

In short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies, such as web beacons and pixels, to access or store information. Specific information about how we use these technologies and how you can refuse certain cookies is set out in our Cookie Notice.

7. How Do We Handle Your Social Logins?

In short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services may offer the ability to register and log in using third-party social media account details. If you choose to do this, we may receive certain profile information from your social media provider, such as your name, email address, friends list, profile picture, and other information you choose to make public.

We use the information we receive only for the purposes described in this privacy notice or otherwise made clear to you. We do not control and are not responsible for other uses of your personal information by your third-party social media provider.

8. How Long Do We Keep Your Information?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law, such as tax, accounting, or other legal requirements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not possible, such as where information is stored in backup archives, we will securely store your personal information and isolate it from further processing until deletion is possible.

9. How Do We Keep Your Information Safe?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Although we do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

10. Do We Collect Information From Minors?

In short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.

If we learn that personal information from users under 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under 18, please contact us at support@digitalcue.io.

11. What Are Your Privacy Rights?

In short: In some regions, you have rights that allow you greater access to and control over your personal information.

Depending on your location, applicable data protection laws may provide rights including the right to request access to and obtain a copy of your personal information, request correction or deletion, restrict processing, request portability, and object to processing.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you may have the right to complain to your Member State data protection authority or UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us.

Opting out of marketing communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us. We may still send non-marketing service-related communications when necessary.

Cookies and similar technologies: Most browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, though doing so may affect certain features or services.

If you have questions or comments about your privacy rights, email us at support@digitalcue.io.

12. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized.

As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you in a revised version of this privacy notice.

13. Do California Residents Have Specific Privacy Rights?

In short: Yes. If you are a California resident, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits California residents to request and obtain from us, once a year and free of charge, information about categories of personal information disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are under 18, reside in California, and have a registered account with Services, you may request removal of unwanted data that you publicly post on the Services by contacting us using the contact information below.

CCPA Privacy Notice

If the definition of “resident” under California law applies to you, we must adhere to certain rights and obligations regarding your personal information.

We have collected the following categories of personal information in the past twelve (12) months:

We use and retain collected personal information as needed to provide the Services or as otherwise described in this privacy notice.

We may collect and share your personal information through targeting cookies, marketing cookies, social media cookies, beacons, pixels, tags, and click redirects such as affiliate links.

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.

Your rights with respect to your personal data

• Right to request deletion: You can ask us to delete your personal information, subject to certain legal exceptions.
• Right to know: You may request information about whether we collect and use your personal information, the categories collected, purposes of collection, sharing practices, and specific pieces of personal information collected about you.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to limit use and disclosure of sensitive personal information: We do not process consumers’ sensitive personal information.

To exercise these rights, contact us by email at support@digitalcue.io, visit digitalcue.io/contact, or use the contact details at the bottom of this notice.

14. Do Virginia Residents Have Specific Privacy Rights?

In short: Yes. If you are a resident of Virginia, you may be granted specific rights regarding access to and use of your personal information.

Under the Virginia Consumer Data Protection Act (“CDPA”), a “consumer” means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a person acting in a commercial or employment context.

If this definition applies to you, we must adhere to certain rights and obligations regarding your personal data.

Your rights may include:

• The right to be informed whether or not we are processing your personal data.
• The right to access your personal data.
• The right to correct inaccuracies in your personal data.
• The right to request deletion of your personal data.
• The right to obtain a copy of the personal data you previously shared with us.
• The right to opt out of processing if used for targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

We have not sold any personal data to third parties for business or commercial purposes, and we will not sell personal data in the future belonging to website visitors, users, and other consumers.

To exercise your rights under the Virginia CDPA, you may contact us by email at support@digitalcue.io or by using the contact details at the bottom of this notice.

Upon receiving your request, we will respond without undue delay and in all cases within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary.

Right to appeal

If we decline to take action regarding your request, we will inform you of our decision and reasoning. If you wish to appeal our decision, please email us at support@digitalcue.io. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal.

15. Do We Make Updates to This Notice?

In short: Yes. We will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible. If we make material changes, we may notify you by prominently posting a notice of such changes or by directly sending you a notification.

We encourage you to review this privacy notice frequently to stay informed about how we are protecting your information.

16. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at support@digitalcue.io or contact us by post at:

17. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.

To request to review, update, or delete your personal information, please contact us at support@digitalcue.io or visit https://digitalcue.io/contact.