Fulfillment and Refund Policy

Overview

These policies will aid users in determining how DigitalCue fulfills orders.

The following terminology applies to this Fulfillment and Refund Policy, our Terms and Conditions, Privacy Statement, Disclaimer Notice, and all Agreements: “Client,” “You,” and “Your” refers to you, the person who logs on to this website and is compliant with the Company’s terms and conditions. “The Company,” “Ourselves,” “We,” “Our,” and “Us” refers to our Company. “Party,” “Parties,” or “Us” refers to both the Client and ourselves.

All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs with respect to the provision of the Company’s stated services, in accordance with and subject to the prevailing law of the State of Florida.

Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they are taken as interchangeable and therefore as referring to the same.

Fulfillment Policy

At DigitalCue, we strive to ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority, and we take all complaints about the services we render very seriously.

This Fulfillment and Refund Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to refunds for services purchased on or off our website. Please read this Policy carefully to understand your rights and the requirements for a refund.

Delivery Policy

At DigitalCue, we sell virtual products and render services. We deliver our products and services to users through digital communication channels, including but not limited to email, Facebook Messenger, Instagram Messenger, WhatsApp, Skype, or another agreed-upon method that suits your business.

Portfolio Usage Rights

By using our services, you agree to let us display the finished product on our website or any other platform as part of our portfolio for marketing purposes.

Unlimited Revisions for Logo and Graphic Design Services

We provide unlimited revisions for selected services, wherever applicable. Unlimited revisions are only valid for fourteen (14) days from the delivery of the design concepts.

The definition of unlimited revisions includes, but is not limited to:

• Revising the size of text, fonts, or items.
• Revising the positioning of text or items.
• Revising the colors of text or items.
• Other amendments within reasonable consideration, subject to approval by the Company.

The unlimited revision policy will no longer be valid when: (i) more than fourteen (14) days have passed since delivery of the design concepts; or (ii) the customer has approved and received the finalized design.

Refunds

We may offer refunds under the following conditions:

• If the service has not been performed.
• If the service performed was different from the one ordered or requested.
• If the department is in error, a full refund may be issued.

Customers may request a refund within seven (7) days following receipt of the service.

Exceptions

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

• You received what you ordered but simply changed your mind about the service.
• You were aware of, or notified of, problems with the service before making the purchase.
• You did not like your purchase or realized you had no use for it.
• You received the service or product and failed to make a report within seven (7) days from the date of receipt.

Return Policy

At DigitalCue, we sell virtual products and render services. No returns can be made. However, in some circumstances we may offer refunds. Our refund policy is explained above.

Cancellation Policy

The following applies to cancellations:

• If the work has not started, a full refund will be made.
• If the authorized work has started, DigitalCue may retain an appropriate portion of the paid amount.

Project Abandonment

If, after repeated attempts by DigitalCue to begin, continue, or finalize the delivery of the Services, the Client fails to participate or becomes otherwise unresponsive to DigitalCue’s requests, and such failure continues for a period of thirty (30) days, the project may, at the option of DigitalCue, be considered abandoned.

In the event of project abandonment, DigitalCue may reduce any refund for the Services to the Client to zero. Client hereby agrees to such forfeiture of any amounts of the fees that have been paid by the Client for the Services, whether purchased online or as described in the original order form, wherever applicable.

Administrative Fee

All refunds are subject to a seven percent (7%) administrative fee.

How to Make a Complaint

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must contact us through our contact page or send an email to support@digitalcue.io stating your complaint.

We will review and verify your complaint. Refunds are issued at our discretion and may be accepted or rejected.

You may contact us here: https://digitalcue.io/contact.

Contact Us

For inquiries or comments regarding this Policy, customers may contact us using the information below: